EcoWaste Management deals with a wide range of customer queries and complaints on a daily basis. To manage these effectively, the company uses Deskhero's user groups and ticket management system. However, the standout feature has been the platform's advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has drastically reduced the time taken to respond to customer queries and has improved the quality of the responses.
The AI also enhances the search results, making it easier for the customer service team to find relevant information quickly. This has led to faster resolution times and improved customer satisfaction rates.
Moreover, the AI-powered knowledge base has been a valuable resource for both the customer service team and the customers. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has empowered customers to find answers to their questions independently, reducing the load on the customer service team.
In conclusion, the integration of Deskhero's advanced AI capabilities into their customer service has revolutionized EcoWaste Management's operations, making them more efficient and customer-friendly.
How has Deskhero's AI improved the efficiency of EcoWaste Management's customer service?
Deskhero's AI has improved the efficiency of EcoWaste Management's customer service by reducing the time taken to respond to customer queries and improving the quality of the responses. It has also made it easier for the customer service team to find relevant information quickly, leading to faster resolution times.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources to find relevant content. This makes it easier for the customer service team to find the information they need quickly.
* This article provides an example of how a fictive company in the Waste Removal & Recycling Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
