RecycleNow Services receives numerous customer inquiries and issues daily. To manage these effectively, the company uses Deskhero's structured data lists and ticket management system. However, the most impactful feature has been the platform's advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer inquiries and has improved the accuracy of the responses.
The AI also enhances the search results, making it easier for the helpdesk team to find relevant information quickly. This has led to quicker resolution times and increased customer satisfaction rates.
Additionally, the AI-powered knowledge base has been an invaluable resource for both the helpdesk team and the customers. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has enabled customers to find answers to their questions independently, reducing the workload on the helpdesk team.
In summary, the integration of Deskhero's advanced AI capabilities into their helpdesk operations has revolutionized RecycleNow Services' operations, making them more efficient and customer-centric.
How has Deskhero's AI improved the efficiency of RecycleNow Services' helpdesk operations?
Deskhero's AI has improved the efficiency of RecycleNow Services' helpdesk operations by reducing the time taken to respond to customer inquiries and improving the accuracy of the responses. It has also made it easier for the helpdesk team to find relevant information quickly, leading to quicker resolution times.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources to find relevant content. This makes it easier for the helpdesk team to find the information they need quickly.
* This article provides an example of how a fictive company in the Waste Removal & Recycling Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
