GreenCycle Solutions receives a high volume of customer queries daily regarding their waste disposal schedules, recycling guidelines, and other service-related issues. The company uses Deskhero's ticket management system to organize these queries. However, the real game-changer has been the integration of advanced AI capabilities into their helpdesk services.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has also improved the accuracy of the responses.
The AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This has resulted in faster resolution times and higher customer satisfaction rates.
Furthermore, the AI-powered knowledge base has proven to be a valuable resource for both the customer support team and the customers. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for customers to find answers to their questions without having to contact customer support.
Overall, the integration of Deskhero's advanced AI capabilities into their helpdesk services has transformed GreenCycle Solutions' customer support operations, making them more efficient and effective.
How has Deskhero's AI improved the efficiency of GreenCycle Solutions' customer support?
Deskhero's AI has improved the efficiency of GreenCycle Solutions' customer support by reducing the time taken to respond to customer queries and improving the accuracy of the responses. It has also made it easier for the customer support team to find relevant information quickly, resulting in faster resolution times.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources to find relevant content. This makes it easier for the customer support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Waste Removal & Recycling Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
