AquaPurify receives numerous customer queries daily, ranging from technical issues to general inquiries about their services. Managing these tickets was a daunting task until they implemented Deskhero. The platform's ticket management system, coupled with its advanced AI capabilities, has streamlined their process, making it easier for the support team to track, prioritize, and respond to tickets.
With Deskhero's AI capabilities, AquaPurify has been able to leverage OpenAI Embeddings from previous tickets and knowledge base articles. The AI uses this data to suggest replies to incoming queries, reducing the time taken to draft responses. This feature has significantly reduced the response times, leading to improved customer satisfaction.
Deskhero's AI also enhances search results by using the embeddings from previous tickets and knowledge base articles. This feature has made it easier for the support team to find relevant information when responding to customer queries, further reducing response times.
The knowledge base feature of Deskhero has also proved beneficial for AquaPurify. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to create and update their knowledge base. This feature has reduced the workload of the support team and has made it easier for customers to find answers to their queries.
Overall, Deskhero's advanced AI capabilities have transformed AquaPurify's customer support services. The platform has not only improved the efficiency of the support team but has also enhanced the customer experience.
How has Deskhero improved AquaPurify's response times?
Deskhero's AI capabilities suggest replies to incoming queries using OpenAI Embeddings from previous tickets and knowledge base articles, reducing the time taken to draft responses. Additionally, the AI enhances search results, making it easier for the support team to find relevant information.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature makes it easier for the support team to create and update their knowledge base.
Has Deskhero improved AquaPurify's customer satisfaction?
Yes, the reduced response times and improved access to information have led to an increase in customer satisfaction.
* This article provides an example of how a fictive company in the Wastewater Treatment & Recycling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
