EcoFlow's helpdesk team handles a wide range of customer queries and technical issues daily. Before implementing Deskhero, managing these queries was challenging due to the high volume. However, with Deskhero's ticket management system and AI capabilities, the process has become more efficient.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to suggest replies to incoming queries. This feature has significantly reduced the time taken to respond to customer queries, leading to quicker resolutions.
The AI also enhances search results by using the embeddings from previous tickets and knowledge base articles. This feature has made it easier for the helpdesk team to find relevant information when resolving issues, further improving their efficiency.
Deskhero's knowledge base feature has also been beneficial for EcoFlow. The AI can generate articles from Word, PowerPoint, and PDF files, which has made it easier for the helpdesk team to keep their knowledge base updated. This feature has also improved the customer experience as customers can easily find answers to their queries.
In conclusion, Deskhero's advanced AI capabilities have significantly improved EcoFlow's helpdesk services. The platform has not only improved the efficiency of the helpdesk team but has also enhanced the customer experience.
How has Deskhero improved the efficiency of EcoFlow's helpdesk team?
Deskhero's AI capabilities suggest replies to incoming queries and enhance search results, making it easier for the helpdesk team to respond to queries and find relevant information. This has improved their efficiency.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature makes it easier for the helpdesk team to keep their knowledge base updated.
Has Deskhero improved EcoFlow's customer experience?
Yes, the quicker resolutions and improved access to information have enhanced the customer experience.
* This article provides an example of how a fictive company in the Wastewater Treatment & Recycling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
