Watch Wonders has a large customer base and receives a high volume of customer support tickets every day. Managing these tickets was becoming a challenge, so they decided to use Deskhero to streamline the process.
With Deskhero's ticket management system, Watch Wonders was able to organize and track customer inquiries and service requests more efficiently. The custom fields feature allowed them to categorize tickets based on various parameters, making it easier to prioritize and assign tickets.
Deskhero's advanced AI capabilities added another layer of efficiency to their ticket management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer inquiries. This not only sped up the response time but also ensured the accuracy of the responses.
The AI also used the embeddings to enhance the search results in their knowledge base. When customers searched for information, the AI displayed the most relevant articles, reducing the need for customers to submit support tickets.
By leveraging Deskhero's AI capabilities, Watch Wonders has been able to manage their customer support tickets more efficiently and effectively. This has resulted in faster response times, more accurate responses, and a reduction in the number of support tickets.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer inquiries, speeding up the response time and ensuring the accuracy of the responses.
How does Deskhero's AI reduce the number of support tickets?
Deskhero's AI enhances the search results in the knowledge base. When customers search for information, the AI displays the most relevant articles, reducing the need for customers to submit support tickets.
What are the benefits of using Deskhero's AI for ticket management?
Using Deskhero's AI for ticket management can result in faster response times, more accurate responses, and a reduction in the number of support tickets.
* This article provides an example of how a fictive company in the Watch & Clock Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
