Timeless Treasures has a rich history of repairing vintage watches and clocks. However, their traditional methods of customer support were not able to keep up with the increasing volume of inquiries and service requests. They turned to Deskhero to modernize their customer support system.
Deskhero's ticket management system allowed Timeless Treasures to efficiently organize and track customer inquiries and service requests. The custom fields feature enabled them to categorize tickets based on the type of watch or clock, the nature of the problem, and the urgency of the repair.
The advanced AI capabilities of Deskhero revolutionized their customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like repair manuals, Deskhero was able to suggest relevant replies to customer inquiries. This significantly reduced the time taken to respond to customers and improved the quality of responses.
Deskhero's AI also enhanced the search results in their knowledge base. When customers searched for information about specific watch or clock repairs, the AI used the embeddings to find and display the most relevant articles. This empowered customers to find solutions to common problems on their own, reducing the load on the customer support team.
Overall, Deskhero's advanced AI capabilities have enabled Timeless Treasures to provide faster, more accurate, and more personalized customer support. This has led to increased customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like repair manuals to suggest relevant replies to customer inquiries.
How does Deskhero's AI enhance the search results in the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses the embeddings to find and display the most relevant articles.
What are the benefits of using Deskhero's advanced AI capabilities?
Deskhero's advanced AI capabilities can help businesses provide faster, more accurate, and more personalized customer support, leading to increased customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Watch & Clock Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
