Clockwork Precision is known for their meticulous watch and clock repairs. However, they were struggling to effectively share their wealth of knowledge with their customers. They decided to use Deskhero to create a comprehensive knowledge base.
Using Deskhero's structured data lists and custom fields, Clockwork Precision was able to organize their knowledge base in a way that was easy for customers to navigate. They also used the custom email domains feature to send updates and new articles to their customers.
Deskhero's advanced AI capabilities played a crucial role in building the knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like repair manuals to generate new articles. This automated process saved Clockwork Precision a significant amount of time and effort.
The AI also enhanced the search functionality of the knowledge base. It used the embeddings to find and display the most relevant articles based on the customer's search query. This made it easier for customers to find the information they needed and reduced the number of support tickets.
By leveraging Deskhero's AI capabilities, Clockwork Precision has been able to provide their customers with a wealth of information at their fingertips. This has not only improved customer satisfaction but also positioned them as a thought leader in the watch and clock repair industry.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like repair manuals to generate new articles for the knowledge base.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses the embeddings to find and display the most relevant articles based on the customer's search query.
What are the benefits of using Deskhero's AI to create a knowledge base?
Using Deskhero's AI to create a knowledge base can save time and effort, improve customer satisfaction, and position a business as a thought leader in their industry.
* This article provides an example of how a fictive company in the Watch & Clock Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
