Timeless Treasures uses Deskhero's AI capabilities to manage their extensive knowledge base, which includes articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the quality of responses.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly locate specific tickets, user groups, or custom fields. This has resulted in more efficient ticket management and improved customer service.
Deskhero's AI capabilities have also been instrumental in managing Timeless Treasures' user groups. The AI can identify patterns in user behavior and automatically group users based on their needs and preferences. This has allowed the company to provide personalized customer support.
Timeless Treasures also uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to leverage the AI capabilities of Deskhero across their entire operation, resulting in improved efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have transformed Timeless Treasures' customer support and helpdesk services, making them more efficient and effective.
How has Deskhero's AI improved Timeless Treasures' response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content for customer queries. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customers.
How does Deskhero's AI help manage user groups?
Deskhero's AI can identify patterns in user behavior and automatically group users based on their needs and preferences. This allows for personalized customer support.
How does Timeless Treasures use Deskhero's REST API?
Timeless Treasures uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Watch Refurbishment Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
