Vintage Watch Works uses Deskhero's AI capabilities to manage their tickets effectively. The AI uses OpenAI Embeddings to analyze previous tickets and suggest solutions for new ones. This has significantly reduced the time taken to resolve customer issues and improved the quality of their helpdesk services.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly locate specific knowledge base articles or user groups. This has resulted in more efficient knowledge management and improved customer service.
Deskhero's AI capabilities have also been instrumental in managing Vintage Watch Works' custom email domains. The AI can identify patterns in email traffic and automatically sort emails based on their importance and relevance. This has allowed the company to respond to important emails promptly and improve their communication with customers.
Vintage Watch Works also uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to leverage the AI capabilities of Deskhero across their entire operation, resulting in improved efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have transformed Vintage Watch Works' helpdesk services, making them more efficient and effective.
How has Deskhero's AI improved Vintage Watch Works' ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and suggest solutions for new ones. This has significantly reduced the time taken to resolve customer issues.
How does Deskhero's AI help manage custom email domains?
Deskhero's AI can identify patterns in email traffic and automatically sort emails based on their importance and relevance. This allows the company to respond to important emails promptly.
How does Vintage Watch Works use Deskhero's REST API?
Vintage Watch Works uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Watch Refurbishment Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
