Watch Wonders receives a large number of service requests and queries every day. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant responses.
The AI uses OpenAI Embeddings to find relevant content from the vast amount of data available. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken by the support team to respond to customer queries, improving customer satisfaction.
Deskhero's AI also enhances the search results on the platform. When a customer or a support team member searches for something, the AI uses the embeddings to return the most relevant results. This has made it easier for the support team to find the information they need and for customers to get quick answers to their queries.
Watch Wonders also uses Deskhero's knowledge base feature. The AI capabilities of the platform can generate articles from Word, PowerPoint, and PDF files. This has made it easier for the company to create a comprehensive knowledge base that can answer most customer queries.
Overall, the AI capabilities of Deskhero have significantly improved the efficiency of Watch Wonders' customer support. The company can now handle more queries in less time, improving their service quality and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other data. It then uses this information to generate suggested replies to customer queries.
How does Deskhero's AI enhance search results?
When a search is performed on Deskhero, the AI uses OpenAI Embeddings to find the most relevant results from the available data. This makes it easier to find the required information.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to create a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Watch Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
