Visionary Optics receives many customer inquiries about product features, usage instructions, and warranty details. They use Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets and knowledge base articles. This not only reduces the response time but also ensures that customers receive consistent and accurate information.
The company also uses Deskhero's AI to enhance search results on their website. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files like user manuals and policies to provide comprehensive and relevant search results. This self-service option reduces the workload on the customer support team and increases customer satisfaction.
Visionary Optics uses Deskhero's website scraping feature to keep their knowledge base current. The AI scrapes the company's website for new or updated product information and policies, which are then added to the knowledge base. This ensures that the most recent information is always available to both the customer support team and customers.
Deskhero's custom fields and structured data lists allow Visionary Optics to effectively organize and categorize tickets. The AI uses this structured data to learn and improve over time, further enhancing its ability to provide accurate suggested replies and search results.
Lastly, Visionary Optics uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed in one place, providing a complete view of the customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to enhance the search results, providing more comprehensive and relevant information.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape your company's website for new or updated information. This information is then added to the knowledge base, ensuring that the most current information is always available.
* This article provides an example of how a fictive company in the Watches, jewellery, optical goods and other accessories retailing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
