BlueWave Installations receives a wide range of customer queries every day. To manage these efficiently, they use Deskhero's AI-powered ticket management system. The AI system uses OpenAI embeddings from previous tickets to suggest relevant replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's custom email domains feature to create a professional and consistent image in their customer communications. This, combined with the AI-generated responses, helps to improve customer satisfaction and trust.
BlueWave Installations leverages Deskhero's AI capabilities to enhance their knowledge base. The AI system generates articles from uploaded files like policies, manuals, and presentations, ensuring that the knowledge base is always updated with the latest information.
Additionally, the company uses Deskhero's website scraping feature to gather data from industry-related websites. The AI system analyzes this data and enhances search results, providing BlueWave Installations with the most current and accurate information.
Lastly, BlueWave Installations uses Deskhero's REST API to integrate the platform with their existing systems. This creates a seamless customer support experience, further improving customer satisfaction.
How does Deskhero's AI system improve customer interaction?
Deskhero's AI system uses OpenAI embeddings from previous tickets to suggest relevant replies to new queries. This reduces response time and improves the quality of customer interaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's website scraping feature benefit BlueWave Installations?
Deskhero's website scraping feature collects data from industry-related websites. The AI system analyzes this data to enhance search results, providing BlueWave Installations with the most current and accurate information.
* This article provides an example of how a fictive company in the Water Heater Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
