AquaHeat Solutions receives numerous customer queries daily, ranging from installation requests to troubleshooting. They use Deskhero's AI-powered ticket management system to automatically categorize and prioritize these tickets based on urgency and complexity. The AI system uses OpenAI embeddings from previous tickets to suggest relevant replies, significantly reducing response time.
The company also leverages Deskhero's custom fields and user groups features to create a structured data list of their clients. This allows them to quickly access client information when needed, improving the overall efficiency of their customer service.
Deskhero's AI capabilities extend to their knowledge base as well. AquaHeat Solutions uses the platform's AI to generate articles from uploaded files like policies, manuals, and presentations. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, the company uses Deskhero's website scraping feature to keep track of the latest industry trends and technologies. The AI system analyzes this data and enhances search results, enabling AquaHeat Solutions to provide their customers with the most accurate and current information.
Finally, AquaHeat Solutions uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified and seamless customer support experience.
How does Deskhero's AI system categorize and prioritize tickets?
Deskhero's AI system uses OpenAI embeddings from previous tickets to understand the context and urgency of new tickets. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. It uses OpenAI embeddings to understand the content and structure it into a comprehensive article.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects data from specified websites. The AI system then analyzes this data to enhance search results and provide the most accurate and current information.
* This article provides an example of how a fictive company in the Water Heater Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
