ThermoFlow Services uses Deskhero's AI-powered ticket management system to handle the numerous customer queries they receive daily. The AI system uses OpenAI embeddings from previous tickets to suggest relevant replies, significantly reducing the time taken to respond to customers and improving service quality.
The company also utilizes Deskhero's custom fields and user groups features to create a structured data list of their clients. This enables them to quickly access client information when required, enhancing the efficiency of their customer service.
ThermoFlow Services leverages Deskhero's AI capabilities to keep their knowledge base updated. The AI system generates articles from uploaded files like policies, manuals, and presentations, ensuring that their knowledge base is always filled with the most recent and relevant information.
Moreover, the company uses Deskhero's website scraping feature to stay updated with the latest industry trends and technologies. The AI system analyzes this data and enhances search results, allowing ThermoFlow Services to provide their customers with the most accurate and current information.
Finally, ThermoFlow Services uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified and seamless customer support experience.
How does Deskhero's AI system handle customer queries?
Deskhero's AI system uses OpenAI embeddings from previous tickets to understand the context of new queries. It then suggests relevant replies, reducing response time and improving service quality.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is always filled with the most recent and relevant information.
How does Deskhero's website scraping feature help ThermoFlow Services?
Deskhero's website scraping feature collects data from specified websites. The AI system then analyzes this data to enhance search results, allowing ThermoFlow Services to provide their customers with the most accurate and current information.
* This article provides an example of how a fictive company in the Water Heater Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
