AquaFlow Solutions receives numerous customer queries daily regarding their water management systems. The company used to struggle with managing these queries efficiently, leading to delayed responses and dissatisfied customers. With Deskhero, they were able to structure and manage their customer tickets better.
Deskhero's AI capabilities have been a game-changer for AquaFlow. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered suggested replies have significantly reduced the time taken to respond to customer queries. The support team no longer has to manually search through their knowledge base or previous tickets to find solutions. Instead, the AI provides them with the most relevant information, enabling them to respond faster and more accurately.
Additionally, the AI-enhanced search results have made it easier for the support team to find specific information quickly. They can now easily locate specific tickets, user groups, or knowledge base articles using the comprehensive search bar.
AquaFlow Solutions has seen a significant improvement in their customer support efficiency since implementing Deskhero. Their response times have improved, customer satisfaction has increased, and the support team is less overwhelmed.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to improve the search results. It makes it easier to find specific tickets, user groups, or knowledge base articles using the comprehensive search bar.
What improvements has AquaFlow Solutions seen since implementing Deskhero?
AquaFlow Solutions has seen a significant improvement in their customer support efficiency. Their response times have improved, customer satisfaction has increased, and the support team is less overwhelmed.
* This article provides an example of how a fictive company in the Water Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
