WaterWise Technologies has an extensive knowledge base that includes manuals, policies, presentations, and other resources. However, managing this knowledge base and making it easily accessible to the support team was a challenge. With Deskhero, they were able to overcome this challenge.
Deskhero's AI capabilities have significantly improved WaterWise's knowledge base management. The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
The AI-powered suggested replies have made it easier for the support team to respond to customer queries. They no longer have to manually search through the knowledge base to find solutions. Instead, the AI provides them with the most relevant information, enabling them to respond faster and more accurately.
Additionally, the AI-enhanced search results have made it easier for the support team to find specific information in the knowledge base quickly. They can now easily locate specific articles or files using the comprehensive search bar.
Since implementing Deskhero, WaterWise Technologies has seen a significant improvement in their knowledge base management. The support team can now access the information they need more quickly and easily, leading to improved customer support.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to improve the search results. It makes it easier to find specific articles or files in the knowledge base using the comprehensive search bar.
What improvements has WaterWise Technologies seen since implementing Deskhero?
WaterWise Technologies has seen a significant improvement in their knowledge base management. The support team can now access the information they need more quickly and easily, leading to improved customer support.
* This article provides an example of how a fictive company in the Water Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
