BlueDrop Innovations receives a large volume of customer queries and complaints daily. Managing these tickets efficiently was a challenge for the company. With Deskhero, they were able to streamline their ticket management process.
Deskhero's AI capabilities have significantly improved BlueDrop's ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
The AI-powered suggested replies have made it easier for the support team to respond to customer queries. They no longer have to manually search through previous tickets or the knowledge base to find solutions. Instead, the AI provides them with the most relevant information, enabling them to respond faster and more accurately.
Additionally, the AI-enhanced search results have made it easier for the support team to find specific tickets quickly. They can now easily locate specific tickets using the comprehensive search bar.
Since implementing Deskhero, BlueDrop Innovations has seen a significant improvement in their ticket management. The support team can now manage and respond to tickets more efficiently, leading to improved customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to improve the search results. It makes it easier to find specific tickets using the comprehensive search bar.
What improvements has BlueDrop Innovations seen since implementing Deskhero?
BlueDrop Innovations has seen a significant improvement in their ticket management. The support team can now manage and respond to tickets more efficiently, leading to improved customer satisfaction.
* This article provides an example of how a fictive company in the Water Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
