AquaFun Adventures receives hundreds of customer inquiries daily, ranging from ticket bookings to safety concerns. To manage these effectively, they implemented Deskhero's advanced AI capabilities. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This has improved customer satisfaction and freed up the customer support team to focus on more complex issues.
Deskhero's AI also enhances search results, making it easier for the team to find relevant information quickly. For example, if a customer asks about the safety measures in place at the water park, the AI can pull up the latest safety manual or policy document to provide an accurate response.
Moreover, AquaFun Adventures uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of information. This integration allows them to manage tickets, user groups, and custom fields more efficiently.
Overall, Deskhero's AI capabilities have transformed AquaFun Adventures' customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, reducing the time taken to respond to customer queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems for a seamless flow of information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to find relevant content based on your search query, enhancing the accuracy and relevance of search results.
* This article provides an example of how a fictive company in the Water Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
