SplashZone Water Park has a vast knowledge base consisting of articles, policies, manuals, and presentations. Managing this information and ensuring it is up-to-date and accessible can be challenging. To overcome this, they implemented Deskhero's advanced AI capabilities.
Deskhero's AI uses OpenAI embeddings to analyze the content of the knowledge base and identify relevant information based on specific queries. This feature has made it easier for the customer support team to find the information they need quickly and accurately.
Additionally, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has streamlined the process of updating the knowledge base, ensuring that the most recent information is always available.
SplashZone also uses Deskhero's website scraping feature to keep track of updates on related websites, such as local health department guidelines or weather forecasts. The AI can analyze this data and incorporate it into the knowledge base, providing a more comprehensive resource for the customer support team.
Overall, Deskhero's AI capabilities have significantly improved the management of SplashZone's knowledge base, enhancing the accuracy of information provided to customers and the efficiency of the customer support team.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI embeddings to analyze the content of the knowledge base and identify relevant information based on specific queries. It can also generate knowledge base articles from Word, PowerPoint, and PDF files, streamlining the process of updating the knowledge base.
Can Deskhero's AI incorporate data from external websites into the knowledge base?
Yes, Deskhero's website scraping feature allows the AI to keep track of updates on related websites and incorporate this data into the knowledge base.
How does Deskhero's AI enhance the accuracy of information provided to customers?
By analyzing the content of the knowledge base and identifying relevant information based on specific queries, Deskhero's AI ensures that the most accurate and up-to-date information is provided to customers.
* This article provides an example of how a fictive company in the Water Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
