WaveRider Water World receives thousands of customer tickets each day, from booking inquiries to feedback and complaints. Managing these tickets efficiently is crucial to maintaining high customer satisfaction. To achieve this, they implemented Deskhero's advanced AI capabilities.
Deskhero's AI uses OpenAI embeddings to analyze the content of tickets and identify relevant responses from the knowledge base, previous tickets, and other sources. This feature has significantly reduced the time taken to respond to customer tickets, improving customer satisfaction.
Additionally, WaveRider uses Deskhero's kanban board feature to visualize the status of tickets and track their progress. The AI can automatically categorize tickets based on their content, making it easier for the team to prioritize and manage them.
WaveRider also uses Deskhero's custom fields feature to capture specific information about each ticket, such as the type of inquiry or the customer's preferred contact method. The AI can analyze this data to provide more personalized responses, further improving customer satisfaction.
Overall, Deskhero's AI capabilities have significantly improved WaveRider's ticket management process, enhancing efficiency and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings to analyze the content of tickets and identify relevant responses. It can also automatically categorize tickets based on their content, making it easier to prioritize and manage them.
Can Deskhero's AI provide personalized responses?
Yes, by analyzing the data captured in custom fields, Deskhero's AI can provide more personalized responses based on the type of inquiry or the customer's preferred contact method.
How does Deskhero's AI enhance customer satisfaction?
By reducing response times and providing more personalized responses, Deskhero's AI improves customer satisfaction.
* This article provides an example of how a fictive company in the Water Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
