PureFlow Systems receives numerous customer queries daily, ranging from technical issues with their products to general inquiries about water purification. The company uses Deskhero's ticket management system to effectively handle these inquiries. The AI-powered system automatically categorizes and prioritizes tickets based on their urgency and topic, ensuring that no customer query goes unanswered.
The company also leverages Deskhero's knowledge base feature, which is powered by OpenAI Embeddings. This feature generates articles from previously resolved tickets, uploaded files like product manuals, and scraped website data. This has significantly reduced the time taken to resolve customer queries as support agents can quickly refer to these articles for solutions.
Deskhero's advanced AI capabilities also enhance the search results within the platform. When a support agent searches for a specific issue, the AI system uses the OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This not only speeds up the resolution process but also ensures that the solutions provided are accurate and effective.
Furthermore, Deskhero's AI capabilities generate suggested replies for the support agents. These suggestions are based on the analysis of previous tickets and the knowledge base, which helps in providing quick and consistent responses to customer queries.
PureFlow Systems has reported a significant improvement in their customer support services since implementing Deskhero. The platform's AI capabilities have not only increased the efficiency of their helpdesk operations but also improved customer satisfaction.
How does Deskhero's AI system prioritize customer tickets?
Deskhero's AI system uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on their urgency and topic. This ensures that high-priority issues are addressed promptly.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature uses AI to generate articles from previously resolved tickets, uploaded files like product manuals, and scraped website data. These articles serve as a reference for resolving similar customer queries in the future.
How does Deskhero enhance search results within the platform?
When a support agent searches for a specific issue, Deskhero's AI system uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This ensures that the search results are accurate and useful.
* This article provides an example of how a fictive company in the Water Purification & Filtration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
