AquaPure Solutions uses Deskhero's AI capabilities to manage their large volume of customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and increases the overall efficiency of the support team.
The AI-powered comprehensive search bar in Deskhero helps AquaPure's support team to quickly find relevant information from their vast database of knowledge base articles and previous tickets. This feature is particularly useful when dealing with complex or technical queries that require detailed information.
Deskhero's AI also enhances AquaPure's self-service options by generating knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This allows customers to find solutions to their problems without having to contact the support team, thereby reducing the load on the support staff.
Furthermore, AquaPure uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further enhancing the efficiency of their customer support.
Overall, Deskhero's advanced AI capabilities have enabled AquaPure Solutions to significantly improve their customer support efficiency, reduce response times, and enhance their self-service options.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in quickly addressing customer queries and increasing the overall efficiency of the support team.
How does Deskhero's AI enhance the search functionality?
The AI-powered comprehensive search bar in Deskhero helps in quickly finding relevant information from the vast database of knowledge base articles and previous tickets. This is particularly useful when dealing with complex or technical queries.
How does Deskhero's AI improve self-service options?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This allows customers to find solutions to their problems without having to contact the support team.
* This article provides an example of how a fictive company in the Water Purification Systems Installation and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
