BlueWave Filtration uses Deskhero's AI capabilities to provide quick and accurate responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and helpful.
With Deskhero's AI-powered comprehensive search bar, BlueWave's support team can easily find relevant information from their extensive database of knowledge base articles and previous tickets. This enables them to provide detailed and accurate answers to customer queries, thereby improving the customer experience.
BlueWave also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. These articles provide customers with detailed information about their products and services, enabling them to solve their issues independently. This not only improves the customer experience but also reduces the load on the support team.
Furthermore, BlueWave uses Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer data is centralized and easily accessible, making it easier for the support team to handle customer queries.
Overall, Deskhero's advanced AI capabilities have enabled BlueWave Filtration to improve their customer experience by providing quick, accurate, and detailed responses to customer queries.
How does Deskhero's AI help in providing quick and accurate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and helpful.
How does Deskhero's AI-powered search bar improve the customer experience?
With Deskhero's AI-powered comprehensive search bar, the support team can easily find relevant information from the extensive database of knowledge base articles and previous tickets. This enables them to provide detailed and accurate answers to customer queries, thereby improving the customer experience.
How does Deskhero's AI improve self-service options?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. These articles provide customers with detailed information about the products and services, enabling them to solve their issues independently.
* This article provides an example of how a fictive company in the Water Purification Systems Installation and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
