ClearWater Tech uses Deskhero's AI capabilities to efficiently manage their high volume of customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
With Deskhero's AI-powered comprehensive search bar, ClearWater's support team can quickly find relevant information from their large database of knowledge base articles and previous tickets. This feature is particularly useful when dealing with complex or technical queries that require detailed information.
ClearWater also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This enables customers to find solutions to their problems without having to contact the support team, thereby reducing the load on the support staff.
Furthermore, ClearWater uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further streamlining their support operations.
Overall, Deskhero's advanced AI capabilities have enabled ClearWater Tech to streamline their support operations, reduce response times, and enhance their self-service options.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
How does Deskhero's AI enhance the search functionality?
The AI-powered comprehensive search bar in Deskhero helps in quickly finding relevant information from the large database of knowledge base articles and previous tickets. This is particularly useful when dealing with complex or technical queries.
How does Deskhero's AI improve self-service options?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This enables customers to find solutions to their problems without having to contact the support team.
* This article provides an example of how a fictive company in the Water Purification Systems Installation and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
