AquaSense Consulting receives numerous customer queries daily, ranging from general water quality concerns to specific project inquiries. By integrating Deskhero's advanced AI capabilities, they can now manage these tickets more efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, reducing the response time.
With Deskhero's AI-powered knowledge base, AquaSense Consulting has been able to automate the generation of articles from word, powerpoint, and pdf files. This has not only saved time but also ensured that the knowledge base is always up-to-date with the latest information.
The custom fields feature of Deskhero allows AquaSense Consulting to categorize tickets based on the nature of the query, the client, or the project. This structured data list helps in prioritizing and assigning tickets, ensuring faster resolution of critical issues.
Deskhero's website scraping feature has been instrumental in keeping AquaSense Consulting updated with the latest industry news and regulations. The AI capabilities enhance search results, providing the team with relevant and timely information.
Finally, the REST API of Deskhero has enabled AquaSense Consulting to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI capabilities improve the efficiency of AquaSense Consulting's customer support?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This reduces the response time and improves the efficiency of the customer support team.
How does AquaSense Consulting keep their knowledge base up-to-date?
AquaSense Consulting uses Deskhero's AI-powered feature to generate knowledge base articles from word, powerpoint, and pdf files. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's website scraping feature benefit AquaSense Consulting?
Deskhero's website scraping feature keeps AquaSense Consulting updated with the latest industry news and regulations. The AI capabilities enhance search results, providing the team with relevant and timely information.
* This article provides an example of how a fictive company in the Water Quality Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
