BlueStream Solutions handles a multitude of customer queries on a daily basis. With Deskhero's advanced AI capabilities, they have been able to streamline their ticket management process. The AI utilizes OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, significantly reducing the response time.
Deskhero's AI-powered knowledge base has allowed BlueStream Solutions to automate the generation of articles from different file formats. This has not only saved time but also ensured that their knowledge base is always updated with the latest information.
The custom fields feature of Deskhero enables BlueStream Solutions to categorize tickets based on various parameters. This structured data list assists in prioritizing and assigning tickets, ensuring faster resolution of critical issues.
Deskhero's website scraping feature has been instrumental in keeping BlueStream Solutions updated with the latest industry developments and regulations. The AI capabilities enhance search results, providing the team with relevant and timely information.
Finally, the REST API of Deskhero has allowed BlueStream Solutions to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI capabilities improve the efficiency of BlueStream Solutions' customer support?
Deskhero's AI capabilities utilize OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This significantly reduces the response time and improves the efficiency of the customer support team.
How does BlueStream Solutions keep their knowledge base up-to-date?
BlueStream Solutions uses Deskhero's AI-powered feature to generate knowledge base articles from different file formats. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's website scraping feature benefit BlueStream Solutions?
Deskhero's website scraping feature keeps BlueStream Solutions updated with the latest industry developments and regulations. The AI capabilities enhance search results, providing the team with relevant and timely information.
* This article provides an example of how a fictive company in the Water Quality Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
