ClearWater Analytics deals with a high volume of customer queries daily. By utilizing Deskhero's advanced AI capabilities, they have managed to streamline their ticket management process. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, thereby reducing the response time.
Deskhero's AI-powered knowledge base has enabled ClearWater Analytics to automate the generation of articles from various file formats. This has not only saved time but also ensured that their knowledge base is consistently updated with the most recent information.
The custom fields feature of Deskhero has allowed ClearWater Analytics to categorize tickets based on different parameters. This structured data list aids in prioritizing and assigning tickets, ensuring faster resolution of critical issues.
Deskhero's website scraping feature has been crucial in keeping ClearWater Analytics abreast with the latest industry trends and regulations. The AI capabilities enhance search results, providing the team with relevant and current information.
Lastly, the REST API of Deskhero has facilitated ClearWater Analytics to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI capabilities improve the efficiency of ClearWater Analytics' customer support?
Deskhero's AI capabilities use OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This reduces the response time and improves the efficiency of the customer support team.
How does ClearWater Analytics keep their knowledge base up-to-date?
ClearWater Analytics uses Deskhero's AI-powered feature to generate knowledge base articles from various file formats. This ensures that the knowledge base is consistently updated with the most recent information.
How does Deskhero's website scraping feature benefit ClearWater Analytics?
Deskhero's website scraping feature keeps ClearWater Analytics updated with the latest industry trends and regulations. The AI capabilities enhance search results, providing the team with relevant and current information.
* This article provides an example of how a fictive company in the Water Quality Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
