BlueWave Utilities maintains a vast knowledge base to help customers understand their services and resolve common issues. However, creating and updating these articles was a manual and time-consuming process. With Deskhero, BlueWave can now generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from these sources to create comprehensive and easy-to-understand articles. This feature has not only improved the quality of the knowledge base but also reduced the time and effort required to maintain it.
The AI also enhances the platform's comprehensive search bar, providing more accurate results based on the user's query. This feature has made the knowledge base more user-friendly, enabling customers to find the information they need quickly and easily.
Additionally, Deskhero's REST API allows BlueWave to integrate the platform with their existing systems seamlessly. This integration has streamlined their workflow, enabling them to update the knowledge base more efficiently.
Overall, Deskhero's advanced AI capabilities have transformed BlueWave's knowledge base, improving its quality and accessibility.
How does Deskhero's AI capabilities improve the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to generate comprehensive and easy-to-understand knowledge base articles. This improves the quality of the knowledge base and reduces the time and effort required to maintain it.
How does Deskhero enhance the search function in the knowledge base?
Deskhero's AI capabilities enhance the search function by providing more accurate results based on the user's query. This makes the knowledge base more user-friendly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, streamlining the workflow and improving efficiency.
* This article provides an example of how a fictive company in the Water Supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
