AquaFlow Inc. receives hundreds of customer queries daily, ranging from billing issues to service disruptions. Managing these queries manually was time-consuming and prone to errors. With Deskhero, AquaFlow can now automatically categorize and prioritize tickets using the platform's structured data lists and custom fields, significantly reducing manual effort and response time.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature enables AquaFlow to find relevant content quickly and generate suggested replies through OpenAI's ChatGPT, improving the efficiency and accuracy of their responses.
The AI also enhances the platform's comprehensive search bar, providing more accurate results based on the user's query. This feature has significantly improved the effectiveness of AquaFlow's self-service portal, reducing the number of tickets and freeing up the support team to focus on more complex issues.
Additionally, Deskhero's REST API allows AquaFlow to integrate the platform with their existing systems seamlessly. This integration has streamlined their workflow, enabling them to handle customer queries more efficiently.
Overall, Deskhero's advanced AI capabilities have transformed AquaFlow's customer support services, improving their efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to categorize and prioritize tickets automatically. This reduces manual effort and improves response time.
How does Deskhero enhance the search function?
Deskhero's AI capabilities enhance the search function by providing more accurate results based on the user's query. This improves the effectiveness of the self-service portal.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, streamlining the workflow and improving efficiency.
* This article provides an example of how a fictive company in the Water Supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
