AquaCab uses Deskhero's structured data lists and custom fields to categorize and prioritize customer queries. This allows them to manage tickets efficiently and ensure that all customer issues are addressed promptly.
The AI capabilities of Deskhero are used to analyze previous tickets, knowledge base articles, and other uploaded files. This helps AquaCab to quickly find relevant content and generate suggested replies, reducing the response time significantly.
Deskhero's comprehensive search bar, powered by AI, enables AquaCab's support team to easily find information from the knowledge base, previous tickets, and scraped website data. This not only speeds up the resolution process but also ensures that the provided solutions are accurate and helpful.
AquaCab also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to automate various tasks, further improving their support efficiency.
Overall, Deskhero's advanced AI capabilities have transformed AquaCab's customer support operations, making them more efficient and effective.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other uploaded files to find relevant content and generate suggested replies. This not only reduces the response time but also ensures that the solutions provided are accurate and helpful.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar, powered by AI, allows you to easily find information from the knowledge base, previous tickets, and scraped website data. This speeds up the resolution process and ensures that the provided solutions are accurate.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This seamless integration can help automate various tasks, further improving your support efficiency.
* This article provides an example of how a fictive company in the Water Taxi Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
