BlueWave Taxis uses Deskhero's structured data lists and custom fields to categorize and prioritize customer queries. This helps them to manage tickets efficiently and ensure prompt resolution of customer issues.
The AI capabilities of Deskhero are used to analyze previous tickets, knowledge base articles, and other uploaded files. This enables BlueWave Taxis to quickly find relevant content and generate suggested replies, reducing the response time significantly.
Deskhero's comprehensive search bar, powered by AI, allows BlueWave Taxis' support team to easily find information from the knowledge base, previous tickets, and scraped website data. This not only speeds up the resolution process but also ensures that the provided solutions are accurate and helpful.
BlueWave Taxis also uses Deskhero's kanban board feature to manage their support workflow. The AI-powered platform helps them to prioritize tickets, track progress, and ensure that all customer issues are resolved in a timely manner.
Overall, Deskhero's advanced AI capabilities have revolutionized BlueWave Taxis' support operations, making them more efficient and effective.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other uploaded files to find relevant content and generate suggested replies. This not only reduces the response time but also ensures that the solutions provided are accurate and helpful.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar, powered by AI, allows you to easily find information from the knowledge base, previous tickets, and scraped website data. This speeds up the resolution process and ensures that the provided solutions are accurate.
How does Deskhero's kanban board feature help in managing support workflow?
Deskhero's kanban board feature allows you to visualize your support workflow. You can use it to prioritize tickets, track progress, and ensure that all customer issues are resolved in a timely manner.
* This article provides an example of how a fictive company in the Water Taxi Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
