AquaPurify receives hundreds of customer queries daily, ranging from technical issues to general inquiries about their water treatment solutions. The company was struggling to manage these tickets efficiently, leading to delayed responses and dissatisfied customers.
With Deskhero, AquaPurify was able to structure their customer queries into data lists, categorize them using custom fields, and assign them to different user groups for swift resolution. The kanban board feature provided a visual overview of all ongoing tickets, making it easier to track progress and identify bottlenecks.
Deskhero's advanced AI capabilities played a crucial role in improving AquaPurify's customer support efficiency. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to suggest relevant replies to customer queries. This significantly reduced the time spent by support agents on each ticket.
Furthermore, the AI-enhanced comprehensive search bar allowed AquaPurify's support agents to quickly find relevant information from the company's vast knowledge base and other resources. This not only expedited the ticket resolution process but also ensured that the customers received accurate and detailed responses.
By integrating Deskhero into their customer support operations, AquaPurify was able to improve their response times by 40% and increase their customer satisfaction rate by 30%. The company continues to leverage Deskhero's AI capabilities to deliver exceptional customer service.
How did Deskhero's AI capabilities improve AquaPurify's response times?
Deskhero's AI capabilities suggested relevant replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduced the time spent by support agents on each ticket, thereby improving response times.
How did Deskhero help AquaPurify increase its customer satisfaction rate?
Deskhero helped AquaPurify provide accurate and detailed responses to customer queries by quickly finding relevant information from the company's resources. This not only expedited the ticket resolution process but also increased customer satisfaction.
What other features of Deskhero did AquaPurify find useful?
AquaPurify found Deskhero's structured data lists, custom fields, user groups, and kanban board features particularly useful in managing and tracking customer support tickets.
* This article provides an example of how a fictive company in the Water Treatment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
