HydroClean has a vast knowledge base comprising manuals, policies, presentations, and articles. However, accessing relevant information from this extensive resource was a challenge for both the company's support agents and customers.
Deskhero's structured data lists and custom fields allowed HydroClean to organize its knowledge base more effectively. The company could categorize its resources based on various parameters, making it easier for users to find the information they needed.
The advanced AI capabilities of Deskhero further enhanced the accessibility of HydroClean's knowledge base. By leveraging OpenAI Embeddings from the company's resources, Deskhero could generate suggested replies to customer queries and enhance search results. This made the knowledge base more interactive and user-friendly.
Deskhero's AI capabilities also enabled HydroClean to generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process saved the company considerable time and effort, allowing it to focus more on improving its water treatment solutions.
By integrating Deskhero into its operations, HydroClean has made its knowledge base more accessible and useful. The company has seen a significant reduction in repetitive customer queries and an improvement in its support agents' productivity.
How did Deskhero's AI capabilities enhance the accessibility of HydroClean's knowledge base?
Deskhero's AI capabilities leveraged OpenAI Embeddings from HydroClean's resources to generate suggested replies to customer queries and enhance search results. This made the knowledge base more interactive and user-friendly.
How did Deskhero help HydroClean reduce repetitive customer queries?
By making HydroClean's knowledge base more accessible and interactive, Deskhero helped the company reduce repetitive customer queries. Customers could easily find the information they needed, reducing the need to contact support.
How did Deskhero improve the productivity of HydroClean's support agents?
Deskhero's AI capabilities allowed HydroClean's support agents to quickly find relevant information from the company's extensive knowledge base. This expedited the ticket resolution process, thereby improving the agents' productivity.
* This article provides an example of how a fictive company in the Water Treatment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
