ClearWater Solutions receives numerous customer queries and complaints daily. Managing these tickets effectively was a challenge for the company, leading to delayed responses and a backlog of unresolved tickets.
Deskhero's structured data lists and user groups allowed ClearWater to categorize and assign these tickets efficiently. The kanban board feature provided a clear overview of all tickets, enabling the company to track progress and prioritize tasks effectively.
Deskhero's advanced AI capabilities played a pivotal role in improving ClearWater's ticket management process. By leveraging OpenAI Embeddings from previous tickets and other resources, Deskhero could suggest relevant replies to customer queries. This reduced the time spent by support agents on each ticket, expediting the resolution process.
Furthermore, the AI-enhanced comprehensive search bar allowed ClearWater's support agents to quickly find relevant information from the company's resources. This ensured that the customers received accurate and detailed responses, improving their overall experience.
By integrating Deskhero into its operations, ClearWater has significantly improved its ticket resolution efficiency and customer service quality. The company continues to leverage Deskhero's AI capabilities to deliver superior customer support.
How did Deskhero's AI capabilities improve ClearWater's ticket resolution efficiency?
Deskhero's AI capabilities suggested relevant replies to customer queries by leveraging OpenAI Embeddings from previous tickets and other resources. This reduced the time spent by support agents on each ticket, thereby improving ticket resolution efficiency.
How did Deskhero help ClearWater improve its customer service quality?
Deskhero helped ClearWater provide accurate and detailed responses to customer queries by quickly finding relevant information from the company's resources. This improved the customers' overall experience and the quality of the company's customer service.
What other features of Deskhero did ClearWater find useful?
ClearWater found Deskhero's structured data lists, user groups, and kanban board features particularly useful in managing and tracking customer support tickets.
* This article provides an example of how a fictive company in the Water Treatment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
