WealthyWise, dealing with a high volume of customer queries on a daily basis, found it challenging to provide prompt and accurate responses. The company decided to implement Deskhero, specifically leveraging its advanced AI capabilities to manage their customer support tickets more efficiently.
Deskhero's AI capabilities were used to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allowed the system to generate OpenAI Embeddings, which were then used to find relevant content for each new customer query.
The relevant content was sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduced the time taken to respond to customer queries, as support agents could select the most appropriate response from the suggestions provided by the AI.
Additionally, Deskhero's comprehensive search bar was enhanced by the AI, providing more accurate search results based on the OpenAI Embeddings. This helped support agents find relevant information faster, further increasing their efficiency.
As a result, WealthyWise saw a significant reduction in response times and an improvement in the quality of their customer support. The company was able to handle more customer queries without increasing their support staff, leading to higher customer satisfaction and cost savings.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings generated from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search bar?
The AI uses OpenAI Embeddings to enhance the search bar, providing more accurate search results based on the embeddings.
What benefits did WealthyWise see from using Deskhero's AI?
WealthyWise saw a significant reduction in response times and an improvement in the quality of their customer support. They were also able to handle more customer queries without increasing their support staff, leading to higher customer satisfaction and cost savings.
* This article provides an example of how a fictive company in the Wealth Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
