Prosperity Partners had a vast knowledge base that was underutilized due to difficulties in finding relevant information quickly. They decided to implement Deskhero and its advanced AI capabilities to improve the management and utilization of their knowledge base.
Deskhero's AI was used to analyze the company's knowledge base articles, along with other resources such as policies, manuals, and presentations. The AI generated OpenAI Embeddings from this data, which were used to find relevant content for each customer query.
The AI-enhanced search bar provided by Deskhero made it easier for support agents to find relevant information from the knowledge base. The AI also generated suggested replies based on the embeddings, reducing the time taken to respond to customer queries.
Deskhero's AI also allowed Prosperity Partners to generate knowledge base articles from Word, PowerPoint, and PDF files. This made it easier to keep the knowledge base updated with the latest information.
As a result, Prosperity Partners saw an improvement in the utilization of their knowledge base, leading to more efficient customer support and better use of their resources.
How does Deskhero's AI improve the utilization of the knowledge base?
Deskhero's AI analyzes the knowledge base and other resources to generate OpenAI Embeddings. These embeddings are used to find relevant content for each customer query, making it easier to utilize the knowledge base effectively.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to keep the knowledge base updated with the latest information.
What benefits did Prosperity Partners see from using Deskhero's AI?
Prosperity Partners saw an improvement in the utilization of their knowledge base, leading to more efficient customer support and better use of their resources.
* This article provides an example of how a fictive company in the Wealth Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
