Golden Gate Advisors, dealing with a diverse range of customer queries, needed a solution to streamline their customer support operations. They decided to implement Deskhero, leveraging its advanced AI capabilities to manage their support tickets more efficiently.
Deskhero's AI was used to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. The AI generated OpenAI Embeddings from this data, which were used to find relevant content for each new customer query.
The relevant content was sent through OpenAI's ChatGPT to generate suggested replies. This not only reduced the time taken to respond to customer queries but also improved the accuracy of the responses.
Deskhero's AI-enhanced search bar made it easier for support agents to find relevant information quickly, further improving their efficiency. The AI also allowed Golden Gate Advisors to generate knowledge base articles from various file types, keeping their knowledge base updated with the latest information.
As a result, Golden Gate Advisors saw a significant improvement in their customer support operations. They experienced faster response times, improved accuracy of responses, and higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings generated from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search bar?
The AI uses OpenAI Embeddings to enhance the search bar, providing more accurate search results based on the embeddings.
What benefits did Golden Gate Advisors see from using Deskhero's AI?
Golden Gate Advisors saw a significant improvement in their customer support operations. They experienced faster response times, improved accuracy of responses, and higher customer satisfaction.
* This article provides an example of how a fictive company in the Wealth Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
