GoldGuard Financial has a large customer base, each with unique queries and concerns related to their wealth preservation strategies. They implemented Deskhero to manage the high volume of customer queries and provide personalized, accurate responses. The AI capabilities of Deskhero have been instrumental in managing this task efficiently.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in understanding the context of customer queries and providing relevant responses. The AI also suggests replies based on the information gathered, reducing the time taken to respond to customer queries.
Deskhero's AI capabilities have also enhanced the search results on GoldGuard's customer support portal. The AI uses the embeddings to understand the intent behind customer searches and provides more relevant results. This has improved customer satisfaction as they are able to find the information they need quickly and easily.
GoldGuard has also used Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for their customer support team to access all the necessary information from one place, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have helped GoldGuard Financial improve their customer support services, increase customer satisfaction, and reduce the workload on their customer support team.
How does Deskhero's AI understand the context of customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to understand the context of customer queries. It then uses this information to provide relevant responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the embeddings to understand the intent behind customer searches and provides more relevant results. This improves the customer's ability to find the information they need quickly and easily.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This allows for a seamless flow of information and improves the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Wealth Preservation Strategies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
