WeaveMaster Ltd. had a large volume of customer queries that were challenging to manage effectively. With Deskhero's AI-powered ticket management system, they have been able to automate the process of sorting and prioritizing tickets, resulting in faster response times and improved customer satisfaction.
The company had a wealth of information in various formats such as Word, PowerPoint, and PDF files. Deskhero's AI capabilities have enabled them to convert these files into searchable knowledge base articles, making it easier for their support agents to find relevant information quickly.
Deskhero's custom email domains and user groups features have allowed WeaveMaster Ltd. to create a more organized and efficient communication system. The AI enhances this by suggesting the most relevant user groups based on the content of the emails.
Through Deskhero's website scraping feature, WeaveMaster Ltd. has been able to keep their knowledge base up-to-date. The AI regularly scrapes their website for any new information and updates the knowledge base accordingly.
The REST API provided by Deskhero has enabled WeaveMaster Ltd. to integrate the platform with their existing systems, creating a unified workflow. The AI capabilities have further enhanced this integration by providing smart suggestions and insights.
How does the AI help in managing customer queries?
The AI-powered ticket management system sorts and prioritizes tickets based on their content. It also suggests replies, improving response times and customer satisfaction.
How does the AI convert files into searchable articles?
Deskhero's AI uses OpenAI embeddings to analyze the content of the files and convert them into searchable knowledge base articles.
How does the AI enhance the communication system?
The AI suggests the most relevant user groups based on the content of the emails, making the communication system more efficient.
* This article provides an example of how a fictive company in the Weaving of Textile Fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
