FiberArt Inc. has a vast knowledge base, including manuals, policies, and presentations, which were previously difficult to manage and search through. With Deskhero's AI capabilities, these documents are now automatically converted into searchable articles. This feature has drastically reduced the time spent by support agents on searching for relevant information.
The AI-powered ticket management system of Deskhero has been a game-changer for FiberArt Inc. The system uses OpenAI embeddings to analyze previous tickets and suggest replies based on the context. This has not only improved the response time but also the quality of responses.
Deskhero's custom fields and structured data lists have allowed FiberArt Inc. to categorize and prioritize their tickets more efficiently. The AI further enhances this by predicting the urgency of the tickets based on the content, helping the support team to prioritize their tasks better.
Deskhero's website scraping feature has been particularly useful for FiberArt Inc. in keeping their knowledge base up-to-date. The AI regularly scrapes their website for any new information and updates the knowledge base accordingly.
Lastly, the REST API provided by Deskhero has enabled FiberArt Inc. to integrate their existing systems with the platform, creating a seamless workflow. The AI capabilities have further enhanced this integration by providing smart suggestions and insights.
How does the AI-powered ticket management system work?
The AI analyzes the content of the tickets using OpenAI embeddings and suggests replies based on the context. It can also predict the urgency of the tickets, helping in prioritization.
How does Deskhero keep the knowledge base updated?
Deskhero uses website scraping to regularly check the company's website for any new information. The AI then updates the knowledge base with this information.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems. The AI capabilities can further enhance this integration by providing smart suggestions and insights.
* This article provides an example of how a fictive company in the Weaving of Textile Fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
