FabricFusion Co. receives a high volume of customer queries regarding product specifications, shipping details, and return policies. The company uses Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time taken by support agents to respond.
The company also uses Deskhero's custom email domains feature to maintain a professional image in its customer communications. The AI analyzes the content of the emails to provide insights and recommendations, helping FabricFusion Co. improve its customer service.
Deskhero's website scraping feature is used by FabricFusion Co. to gather data from competitor websites. The AI analyzes this data to provide insights into competitor strategies, helping the company stay competitive.
Through Deskhero's comprehensive search bar, customers can easily find solutions to their queries. The search results are enhanced by the AI, which uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant results.
FabricFusion Co. also uses Deskhero's REST API to integrate the platform with its e-commerce website. This allows customers to directly raise tickets from the website, which are then handled by the AI-enhanced support system.
How does Deskhero's AI improve customer service?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the time taken by support agents to respond. It also analyzes email content to provide insights and recommendations for improving customer service.
How does Deskhero help in understanding competitor strategies?
Deskhero's website scraping feature can be used to gather data from competitor websites. The AI analyzes this data to provide insights into competitor strategies.
Can Deskhero be integrated with e-commerce websites?
Yes, Deskhero provides a REST API that can be used to integrate the platform with e-commerce websites. This allows customers to directly raise tickets from the website.
* This article provides an example of how a fictive company in the Weaving of Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
