WeaveMaster Inc. has a large customer base with diverse queries ranging from product details, usage instructions, to troubleshooting. The company uses Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time taken by support agents to respond.
The company also leverages Deskhero's ability to generate knowledge base articles from uploaded files like policies, manuals, and presentations. This feature allows WeaveMaster Inc. to keep their knowledge base updated with the latest information, which is then used by the AI to provide relevant responses to customer queries.
Deskhero's website scraping feature is used by WeaveMaster Inc. to stay updated on the latest industry trends and competitor strategies. The scraped data is analyzed by the AI to provide insights and recommendations, helping the company stay ahead in the competitive textile industry.
Through Deskhero's comprehensive search bar, customers can easily find solutions to their queries. The search results are enhanced by the AI, which uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant results.
WeaveMaster Inc. also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current operations.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the time taken by support agents to respond.
How does Deskhero help in staying updated with industry trends?
Deskhero's website scraping feature can be used to gather data from relevant industry websites. The AI analyzes this data to provide insights and recommendations.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Weaving of Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
