TextileGenius Ltd. has a rich repository of design patterns, manufacturing processes, and product specifications. The company uses Deskhero's structured data lists and custom fields to organize this information, making it easily accessible for both customers and employees.
The company also uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows TextileGenius Ltd. to quickly update their knowledge base with new designs and processes, which are then used by the AI to provide relevant responses to customer queries.
Deskhero's advanced search bar is used by customers and employees alike to find specific information. The AI enhances the search results by analyzing previous tickets, knowledge base articles, and uploaded files to provide the most relevant results.
TextileGenius Ltd. also uses Deskhero's user groups feature to facilitate internal communication. The AI analyzes the conversations in these groups to provide insights and recommendations, helping the company improve its operations.
Through Deskhero's REST API, TextileGenius Ltd. has integrated the platform with its design software. This allows the designers to directly upload their designs to the knowledge base, where they are analyzed by the AI and made available for customer support.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like Word, PowerPoint, and PDF. It also uses OpenAI Embeddings from previous tickets and knowledge base articles to provide relevant responses to queries.
How does Deskhero facilitate internal communication?
Deskhero's user groups feature can be used for internal communication. The AI analyzes the conversations in these groups to provide insights and recommendations.
Can Deskhero be integrated with other software?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other software.
* This article provides an example of how a fictive company in the Weaving of Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
