DesignPro receives a high volume of customer queries daily, ranging from technical issues to design-related questions. The company uses Deskhero's ticket management system to organize these queries effectively. However, the real game-changer has been the integration of Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI can find relevant content and generate suggested replies.
The AI's ability to suggest replies has significantly reduced the response time, improving customer satisfaction. It has also freed up the support team's time, allowing them to focus on more complex queries that require human intervention.
Furthermore, DesignPro uses the AI-enhanced comprehensive search bar to quickly find relevant information. This feature has proven particularly useful in handling technical queries, where the AI can pull up related knowledge base articles or previously resolved tickets.
DesignPro also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their support process, making it more efficient and effective.
Overall, Deskhero's advanced AI capabilities have transformed DesignPro's customer support, making it faster, smarter, and more efficient.
How does the AI suggest replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes the search results more accurate and comprehensive.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Web/App Interface Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
