Web Wizards receives numerous customer support tickets daily. Managing these tickets and providing timely responses was a challenge until they started using Deskhero.
Deskhero's AI capabilities have greatly improved Web Wizards' ticket management. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This has significantly reduced the response time, improving customer satisfaction.
Moreover, the AI-enhanced comprehensive search bar has made it easier for the support team to find relevant information while handling tickets. This has further improved the efficiency of the support process.
Web Wizards also uses Deskhero's kanban board to visualize the ticket workflow. The AI's ability to suggest replies based on the ticket content has made this visualization even more effective, helping the team prioritize and handle tickets more efficiently.
Overall, Deskhero's AI capabilities have revolutionized Web Wizards' ticket management, making it faster, smarter, and more efficient.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes the search results more accurate and comprehensive.
How does the kanban board help in ticket management?
The kanban board provides a visual representation of the ticket workflow. This helps the support team prioritize and handle tickets more efficiently. The AI's ability to suggest replies based on the ticket content further enhances this process.
* This article provides an example of how a fictive company in the Web/App Interface Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
