Interface Innovations has a vast knowledge base, consisting of articles generated from Word, PowerPoint, PDF files, and data scraped from their website. Managing this knowledge base and making it accessible to customers was a challenge until they started using Deskhero.
Deskhero's AI capabilities have revolutionized Interface Innovations' knowledge base management. The AI leverages OpenAI Embeddings from the knowledge base articles and other sources to find relevant content and enhance search results. This has made the knowledge base more user-friendly and effective in resolving customer queries.
Moreover, the AI's ability to generate suggested replies based on the knowledge base content has improved the efficiency of the support team. They can now handle more queries in less time, improving customer satisfaction.
Interface Innovations also uses Deskhero's custom fields and user groups features to categorize their customers and provide personalized support. The AI's ability to learn from previous interactions and suggest relevant replies has made this personalization even more effective.
Overall, Deskhero's AI capabilities have enabled Interface Innovations to leverage their extensive knowledge base effectively, providing superior customer support.
How does the AI enhance the knowledge base search results?
The AI uses OpenAI Embeddings from the knowledge base articles and other sources to find relevant content. This makes the search results more accurate and comprehensive, enhancing the usability of the knowledge base.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from the knowledge base articles and other sources to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero provide personalized support?
Yes, Deskhero's custom fields and user groups features allow for categorization of customers. Combined with the AI's ability to learn from previous interactions and suggest relevant replies, this enables effective personalization of support.
* This article provides an example of how a fictive company in the Web/App Interface Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
