WebCrafters Inc. leverages Deskhero's AI capabilities to analyze and categorize incoming tickets automatically. This has reduced the manual effort required to sort and assign tickets, allowing their support team to focus more on resolving issues.
The AI also uses OpenAI embeddings from previous tickets and knowledge base articles to suggest potential solutions to new problems. This feature has drastically reduced the time taken to resolve issues, improving customer satisfaction.
WebCrafters Inc. also uses Deskhero's AI to generate knowledge base articles from uploaded files like policies, manuals, and presentations. This has helped them build a comprehensive and easily accessible knowledge base for their customers and support staff.
Furthermore, the AI-enhanced search bar provided by Deskhero makes it easy for both customers and support staff to find relevant information quickly. The search results are enhanced using OpenAI embeddings, making them more accurate and useful.
Finally, WebCrafters Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for them to manage their customer support services.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI uses OpenAI embeddings to analyze the content of incoming tickets and categorize them based on their similarity to previous tickets and knowledge base articles.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. It uses OpenAI embeddings to understand the content of these files and convert them into informative articles.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to analyze the search query and find the most relevant content from the knowledge base, previous tickets, and uploaded files. This makes the search results more accurate and useful.
* This article provides an example of how a fictive company in the Web Applications Development and Hosting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
