HostMaster Solutions uses Deskhero's AI to automatically generate suggested replies to customer queries. This feature has significantly reduced the time taken to respond to customers, improving their overall experience.
The AI also uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and enhance search results. This has made it easier for their support staff to find the information they need to resolve issues quickly.
HostMaster Solutions also uses Deskhero's AI to scrape data from their website and convert it into structured data lists. This has helped them create a comprehensive database of information that can be easily accessed and used by their support staff.
Furthermore, the AI-enhanced search bar provided by Deskhero makes it easy for both customers and support staff to find relevant information quickly. The search results are enhanced using OpenAI embeddings, making them more accurate and useful.
Finally, HostMaster Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for them to manage their customer support services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings to analyze the content of customer queries and find similar issues in the knowledge base and previous tickets. It then generates suggested replies based on the solutions provided for these similar issues.
How does Deskhero's AI scrape data from websites?
Deskhero's AI can scrape data from websites and convert it into structured data lists. This feature can be used to create a comprehensive database of information that can be easily accessed and used by the support staff.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to analyze the search query and find the most relevant content from the knowledge base, previous tickets, and uploaded files. This makes the search results more accurate and useful.
* This article provides an example of how a fictive company in the Web Applications Development and Hosting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
