DesignMasters receives numerous customer queries every day, which are managed through Deskhero's efficient ticket management system. The system categorizes and prioritizes tickets, ensuring that urgent matters are addressed promptly.
Deskhero's advanced AI capabilities play a crucial role in handling these queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can quickly find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
DesignMasters also utilizes Deskhero's website scraping feature to gather data from their website and other relevant sources. This data is used by the AI to enhance search results and provide more comprehensive responses to customer queries.
The AI-powered knowledge base in Deskhero has proven to be invaluable for DesignMasters. It generates articles from Word, PowerPoint, and PDF files, allowing the support team to easily find and share information with customers. This has resulted in quicker resolution times and improved customer satisfaction.
In conclusion, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of DesignMasters' customer support, leading to a superior customer experience.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature gathers data from your website and other relevant sources. This data is used by the AI to enhance search results and provide more comprehensive responses to customer queries.
How does the AI-powered knowledge base in Deskhero work?
The AI in Deskhero's knowledge base generates articles from uploaded files like Word, PowerPoint, and PDF files. This makes it easier for the support team to find and share information with customers, leading to quicker resolution times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Web design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
